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What types of account roles exist in Remote Eye and what are the differences?

Expert

The Expert connects with an operator to guide them during the execution of a task. They access the website with their username and password by clicking here. The Expert can make calls, manage the recorded images and videos, and is able to use a variety of tools and functionalities in Remote Eye to help facilitate communication with operators.

Operator

The Operator is the person who requires external support from one or more Experts. They use Smart Glasses or a mobile device (smartphone or tablet), connected to the internet, with the Remote Eye application installed. The video that is being transmitted to the Expert is displayed on the device. The Operator can receive indications, messages, images, or documentation that helps solve the tasks. Furthermore, the Operator is capable of sending files, videos and photos to the Expert. Remote Eye is very simple to use by Operators, saving time and mistakes due to lack of knowledge.

Administrator

Each client has Administrator access with access to their user panel. The Administration tool allows you to create/edit/delete Expert accounts, view usage information, and assign or remove devices to the Experts. The Administrator username/password does not have to match the username/password of an Expert.

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