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What is Support Plus for Quest for Business?

Support Plus offers multi-channel prioritized support to Quest for Business clients, with 24/7 Meta Support team availability, and priority troubleshooting. It is an add-on that can be purchased in addition to the Quest for Business subscription. Important to note is that it is not possible to only buy the Support Plus add-on; it needs to be purchased with the Quest for Business subscription.

With the Quest for Business subscription the admin of an organization is able to seek standard support in the Admin Center. The additional Support Plus feature To enhance the speed of assistance will optimize and enhance the speed of the Support experience. 

Support Plus for Quest for Business

Support Plus enhances the customer support experience with the following additional features: 

Availability

Support Plus ensures a continuous lifeline for your business by providing round-the-clock support, 7 days a week. While basic support restricts assistance to weekdays.

Interactive Support Channels

With Support Plus, you gain exclusive access to the Live Chat feature, enabling real-time communication with our support staff. 

Response Time

Recognizing the value of time in the business environment, Support Plus optimizes the response time to 4 hours, as opposed to the standard 24 hours offered by basic support. This ensures a timely and effective resolution to your concerns.

Priority Ticket Handling

Tickets submitted through Support Plus will be prioritized over tickets from basic support. This prioritization ensures that your critical issues receive the attention they require without delay.

Basic SupportSupport Plus
AvailabilityMon-Fri / 24 hoursMon-Sun 24 hours
Support ChannelTicketsTickets & Live Chat
Response time24 hours4 hours
Ticket handlingBasicPriority

Click here if you want to try the Meta Quest 3 with Quest for Business or get a tailored offer that fits your needs.

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As Head of the Knowledge Base, I strive to assemble an extensive body of knowledge to give everyone the opportunity to explore and develop a deeper understanding of the fascinating world of XR. XR is the future and we are paving the way!

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