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How to start a call with Remote Eye as a Field Operator or Expert?

In this article you will learn how to start a call via Remote Eye. It is possible to start the call as an expert from a PC, tablet or smartphone, but also from the operator’s device or smart glass.

What is needed:

  • Expert device (PC, MAC or tablet)
  • Operator device (Smart glass, smartphone or tablet)
  • Active Wi-Fi connection

How to start a call as an Expert:

  1. Open the Remote Eye web application and log in with your details.
  2. In the top right corner of your contacts, you can choose if you want to start a call either in HD, MID or LOW resolution.
  3. In your contact list, an Operator device will appear in green if he/she is online. If the contact appears in red, the Operator’s device or smart glass is offline.
  4. Once an Operator device or smart glass is online, you are able to press the call button to start the call.
  5. You are now able to choose between a Direct Call or Routed Call.
    1. Direct Call: Direct point-to-point call. This will give the best result in calls between an Expert and an Operator. However, the video recording function is not available in a direct call.
    2. Routed Call: Communication is made through an external server. The Routed Call provides more stability on calls with more than one Expert. The external server can store video sessions. Routed Call are recommended for sessions with more than one Expert.
  6. Once the call has finished, the Expert can click the end call button to end it.

You should now know how to start a call as an Expert.

How to start a call as an Operator:

  1. Turn on your device or smart glass and open the Remote Eye application.
  2. Press the call button . A pop-up window will appear.
  3. You will now see a list of Experts whose names are either in Green, Yellow or Grey.
    1. Green Expert name: Expert is connected. It is possible to call.
    2. Yellow Expert name: Expert is not connected. It is not possible to call, although SMS or Email notification are enabled.
    3. Grey Expert name: Expert is not connected. It is not possible to call or send notifications.
  4. Select the Expert you want to call. The call will start immediately.

You should now know how to start a call from the Operator’s device or smart glass.

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