All Products >


How to factory reset the Magic Leap 2?

In this article you will learn how to factory reset the Magic Leap 2.

What is needed:

  • Magic Leap 2 headset & Compute Pack
  • Magic Leap 2 controller 

How to factory reset the Magic Leap 2

  1. Go to the main menu by pressing the “Home” Button which is located at the bottom of the controller displaying a house
  2. In the middle of your view the main menu will appear. At the top of that menu there is a horizontal bar. On the right side of that horizontal bar you can click on an arrow that is pointing down to adjust the order in which the apps are sorted. You can choose between “Recent”, “A-Z” and “Z-A”.
  3. Under that bar you will find all the Apps that are installed on the headset.
  4. Click on the App “Settings”.
  5. The Settings menu will be opened.
  6. Scroll down to the “System” button. To scroll down, swipe from the bottom of the touchpad located on the controller to the top.
  7. Click on the “System” button. 
  8. A window will appear with all the system settings.
  9. Click on the “Reset” button. located at the bottom of that window.
  10. Select the “Erase all data (factory reset)” butto”.
  11. You will be asked if you want to factory reset the headset. 
  12. Click on the purple “Factory Reset” button on the bottom right corner of that window to start the factory reset. 

The headset will perform a factory reset.

How to factory reset the Magic Leap 2 if the Headset does not turn on

For this step you will additionally need:

  • Computer 
  • USB-C cable to either USB-C or USB depending on the ports on your computer
  • Magic Leap Hub installed on your computer
  1. If the headset does not turn on, the factory reset needs to be performed through the Magic Leap Hub on your computer
  2. Download the Magic Leap Hub to your computer.
  3. Launch the Magic Leap Hub on your computer.
  4. Connect the Magic Leap Compute Pack with the computer using a USB-C cable.
  5. On your computer in the Magic Leap Hub main menu, you will see up to 6 rectangular fields. In the “OS Installer” field located on the bottom in the middle of the Magic Leap Hub, click on the white “Start OS Installer” button. 
  6. The OS Installer will open. 
  7. Click on the box at the bottom of the Window next to “Reset device to factory” settings.
  8. Then click on the “Factory Reset” button at the bottom.

The Magic Leap 2 will perform a factory reset. 

Was this article helpful?
0 0 of 0 found this article helpful.


As Head of the Knowledge Base, I strive to assemble an extensive body of knowledge to give everyone the opportunity to explore and develop a deeper understanding of the fascinating world of XR. XR is the future and we are paving the way!

How to reboot the Magic Leap 2?


Any questions?

Couldn’t find what you were looking for?
Do not hesitate to contact us!

Get in touch

Missing a product?

Tell us which product you would like to see
in our Knowledge Base.

Request a product


  • Why should I comment on an article?

    Through the comment function of the VR Expert Knowledge Base, users are able to share their thoughts and expertise with each other. For example, by commenting on articles, you can help others with any difficulties that may arise in connection with certain articles. You also help us to discover and correct possible errors in our articles more quickly.

  • How do I request a new Knowledge Base product?

    If you are missing a specific product on the VR Expert Knowledge Base, we would be very happy if you would share it with us using the request form provided for this.

  • How can I give feedback?

    You can leave comments and give feedback under all articles in the VR Expert Knowledge Base. If you would like to share general feedback with us, please feel free to contact us at any time.

  • What is the VR Expert Community?

    The VR Expert Community is a Discord server on which users from all over the world discuss and exchange information about topics in the field of virtual and augmented reality. In the various channels, both gamers and developers can find like-minded people and share their knowledge with each other. Join the Community now!

Top 10 users

  • 1. Mark K 4 comments
  • 2. Leon 3 comments
  • 3. tee bronson 3 comments
  • 4. Mike Fish 2 comments
  • 5. Lunar McCarthy 1 comments
  • 6. jordan 1 comments
  • 7. Denis Gladys 1 comments
  • 8. Sina Beck 1 comments
  • 9. Josh Bartok 1 comments
  • 10. Yaseen Ahmad 1 comments